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i.LON and SmartServer 2.2 RMAs (KB938)

Please see the troubleshooting tips at the link below before requesting an i.LON or SmartServer RMA.

 

Please see the troubleshooting tips at the link below before requesting an i.LON or SmartServer RMA.  In many cases there is no issue with the SmartServer hardware and the SmartServer can be recovered.

i.LON and SmartServer Troubleshooting Tips (KB932)


RMA Requirements
You will need to provide the full model # and datecode for any i.LON/SmartServer RMAed:  

1. Model #

You will need to provide the full model number of the SmartServer.  The model # on the Echelon label underneath the SmartServer is not a full model #.  For example,72101R-4FT tells us it is a 72101R-4XX FT channel SmartServer, but we also need to know what licenses came with the SmartServer.   

You can get the full model number from your original Purchase Order that you used to purchase the SmartSever or look underneath the SmartServer and tell us which check boxes are checked on the Echelon label. Note, the labels don't tell us if you purchased a FPM or IP-852 license separately for this SmartServer. If you have more than one SmartServer to RMA then you will also need to make sure to check if all the SmartServers are the same or different.


2. Datecode

Only SmartServers warranty returns within one year of purchase can be RMAed. Only RMA SmartServers purchased from Echelon directly (including the Echelon company store) should be RMAed through the www.echelon.com web site.  If not purchased directly from Echelon contact the distributor where you purchased the product.

The datecode is located on a sticker on the bottom of the i.LON underneath the 9-pin RS-232 console port. The label has two lines formated as shown below.

Label format:  yywwR is the datecode

zzz-ssss-tt
yywwR 

For example:

9000-0371-01
0325B

The datecode 0325B refers to week 25 in 2003.  If the current date is 1/14/2015 then this product is out of warrantee and can not be RMAed.

 

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