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LumeStar USB radio COM port doesn't show up (KB1095)

Problem: The LumeStar USB radio may not show up in the LumeStar "Setup > Communications Properties":


1.  if too many COM ports already assigned within the PC. LumeStar can only works with COM #s 1-24.

2. The USB Radio driver isn't installed or the provided drivers that comes with the LumeStar software doesn't seem to work with the USB Radio. LumeStar USB drivers are in "Lumewave\USB Drivers" directory.


Workaround:

 

1. You can manually change the devices COM port in device manager or follow these steps to clean up your unused COM ports


Open the Command Prompt as administrator and start the Device Manager from the same command prompt.
a. Right-click “Command Prompt” in Accessories and choose “Run as Administrator”
b. Enter “set devmgr_show_nonpresent_devices=1″ – without the quotes obviously
c. Enter “start devmgmt.msc”
d. In the box that opens, select “Show hidden devices” in the ‘view’ menu.

Now if you expand the section on COM ports, all the COM ports that have ever
been created will be displayed, the non present ones being in grey. You can
uninstall away anything that you don’t want (right click, select uninstall).
e. plug in the USB radio.
f. If the USB radio shows up with "USB Serial Port (COM#)" with "#" showing the actual COM port then you are finished and you can now use the USB radio with LumeStar.
g. If the Device manager Ports (COM & LPT) shows the Lumewave device with a yellow "!" Exclamation point then the correct USB driver may not be installed.  In this case go to step 2.
 
2.  In the Windows Device manager "Ports (COM & LPT)" shows the Lumewave device with a yellow "!" Exclamation point.
a. Right-click the Lumewave and select Update Driver Software
b. Point to the "Lumewave\USB Drivers" directory, if that doesn't work try pointing to one of the sub-directories. 
​c. If you still have a problem finding the driver then go to step 3 to install the latest driver.
 

3. Get the latest USB driver

a. Unplug the USB radio
b. Got to http://www.ftdichip.com/Drivers/VCP.htm
c. Scroll down to "Currently Supported VCP Drivers" table.
d. Go to the the "Windows*" row and click "setup executable".
e. Right-click and click "run as administrator", this may take a couple of minutes to install.
f. Plug in the USB radio
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